FAQs

We want to make your experience with Creditjam as enjoyable as possible. See below for a list of Frequently Asked Questions. Have a question to add? Contact Us

Payment

How can I pay?
Currently, we accept Visa, MasterCard, and American Express. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept a P.O., invoice you, or take an order over the phone.

Do I have to sign a long-term contract?
There is no long-term commitment. You pay monthly with no commitment, which allows you to cancel any time, though we don't prorate the payment if you close your account.

How do I cancel my subscription?
We hope you never have to cancel your subscription, but if you must then you can easily navigate to My Account > Cancel Subscription under Account Information.

Product / Tools

What fields are available for search?
Fields that are available include Business Name, Executive First Name, Executive Last Name, City, State, ZIP Code, Website / URL, Phone, and Address.

Can I print my business report?
Yes, you can print any business report in a PDF format as many times as necessary. Additionally, you can email the profile to yourself or other through our Email functionality.

Can I add notes to more than one report?
Yes, you can add notes on all 14 million reports and add multiple notes on each report.

How do I change my account information?
Sign into your Creditjam.com account and click on the 'my account' link at the top of the page.

What do I do if I forgot my password?
You can retrieve your password here. Enter your email and you will receive an email containing a link to create a new password.

What is included in a business report?
There are a lot of sections and elements included in each report. You can view a sample report by going here.

Our Database

How large is your database?
Our management team built the biggest database company in the US from the ground up and is always maintaining it to ensure the highest quality data is delivered to you. Our Business database contains business credit reports on 14 million businesses.

How current is your data?
We'll provide you with the highest quality databases, but keep in mind that no database is 100% accurate. Due to the changes taking place everyday, we cannot update in real time mode. Overall, our databases are approximately 90% accurate.

Pricing

How long is the special pricing available?
We will have many special offers from time to time, but there is no set schedule for each promotion. Hurry & sign up today so you don't miss out!

How long will I receive the special pricing after I sign up?
The price you sign up with will be the price you pay through the next twelve months, as long as you don't cancel.

What are the terms of the money back guarantee?
If no more than 5 credit reports have been viewed and your subscription is less than 30-days old a refund of the amount you paid will occur in 3-5 business days. If any amount of data has been downloaded, no refunds or credits for partial-month subscriptions will be granted. However, refunds for any unused paid months will be refunded.
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